Training course for foreign businessmen

One cultural trait that symbolize Japan is “hospitality”. We will train our staff in “high-quality services” and “how to pursue customer satisfaction” as a professional host, with the ways Japanese are educated. We will cultivate a “Customer service mind” that is current to all the customers in the world.

Training global suit staff

Numbers of foreigners are increasing each year in Japan. To serve all customers with Japanese style hospitality, we will teach best words to serve in English. Main goal of this training will be “cultivating professionals of communication” to grow customers satisfaction.

Aim/Skills

This course will work on re-forming consciousness of tasks and performances in each skill. We will train to improve responsibilities and skills that is important in each position.

Training for complaints handling

We will work out complaints handling training by doing thorough role-playing, to cultivate a professional in the field. We will train our employees with many case examples to cultivate skills of immediate responses.

Call handling/Service/Quality survey

We will appraise from the position of customers. We will use our own ways of survey and original appraisal standard in the training, and will support our employees with a thorough aftercare to improve the quality of services.

Contact center-specific training

Instructor has taught 30 thousand trainees in individual at a major company. Instructor will teach the basics of the telephone call and mail handling. This training can develop an ability of prompt readiness.

Compliance/Risk management/Harassment induction

This is a course about the basic skills of a management in a company. Lawyer who has had an active career both domestically and abroad will come and give a lecture.